Plain-language decodes of the RBI instruments that matter, applicability, obligations, what RBI penalised, lineage and source. Linked to the original, honest about scope, not legal advice.
The 2026 Direction requiring larger commercial banks to maintain an independent Internal Ombudsman and escalate every rejected complaint to it before the customer reaches the RBI Ombudsman.
Read the decodeThe 2026 Direction requiring larger NBFCs to maintain an independent Internal Ombudsman and escalate every rejected complaint to it before the customer reaches the RBI Ombudsman.
Read the decode